CARMAX Co., Ltd. (hereinafter referred to as "CARMAX") is committed to protecting your personal privacy. This "Privacy Policy" briefly describes the types of information we collected from you on this website, and how we use and protect the above information. This policy also explains what to do when you use this website but do not want to provide basic personal information, and how to change the basic personal information you provided.

Agreement With Our Privacy Policy

When you use this website, you agree to the current privacy policy published on this website. If you do not agree with the content of this policy, please do not provide your information on this website. If you choose not to provide personal information on this website or provided incorrect personal information, you will not be able to use part of the content, such as related questions consultation. However, other websites linked to this website are not within the protection scope of this privacy policy.

Collection And Use Of Personal Information

CARMAX guarantees that it will not collect any personal information when you enter this website unless you voluntarily provide personal information to this website. This website collects, processes and uses the personal information provided by you in accordance with the Personal Data Protection Act (hereinafter referred to as the "Personal Data Act"). Since the collection of personal information involves your privacy rights, when we collect personal information from you, we will clearly inform you of the following matters in accordance with the Personal Data Act and let you know: CARMAX may use your saved contact methods such as SMS, Internet, phone, e-mail, etc., to let you know about advertisements, gifts, or related information and offers, or conduct questionnaire surveys on you.

  • Purpose of collection

    Marketing, maintenance, warranty, provision of customer service, consumer protection, contract, similar contract or other legal relationship affairs, execution of other operations in accordance with the business registration project or the business of the organization charter, survey, statistics, and research analysis, legal personal information transaction business.

  • Information category

    Personal information includes but not limited to your name, ID number, birthday, telephone (both residential and company), mobile phone, e-mail, household address and contact address, all your current information, transaction, and maintenance information, mobile and online media information, etc.

  • The period, area, object, and method of use

    • Period:Until the day when you voluntarily request CARMAX to delete, stop processing or use the personal data, or the retention period necessary for CARMAX to perform its business is completed.
    • Region: CARMAX 's domestic and foreign locations.
    • Target: CARMAX and HOTAI Group (including HOTAI Automobile Co., Ltd., its affiliates, and authorized dealers in Taiwan) and third parties with cooperative relations (Note). You acknowledge and agree to the scope of the subject and the company that will be added to the official website of HOTAI Motor and the company mentioned in the Note (
    • Method: in accordance with the relevant laws and regulations on personal information protection, using automated machines or other non-automated methods.

According to the Personal Data Act, you can request CARMAX to view, give a copy or correct your personal information at any time. You can reach CARMAX at any time( require CARMAX to stop collecting, processing, using, or to delete your personal information. Finally, please understand that if it is necessary to provide your personal information in accordance with the law, or because of receiving a search ticket, subpoena, court order, or cooperating with the prosecuting agency or the police in handling the case, we will provide the relevant information according to law.

Other Data We May Collect

When you visit this website, this website uses cookies and other similar tracking technologies to automatically collect data, including your IP address, device ID, browsing behavior information, browser name, computer operating system, etc., and your personal data. It will only be stored if you provide it voluntarily.   

Cookies and other similar tracking technologies are small text files stored in the browser of your computer or mobile device. CARMAX will use cookies and other similar tracking technologies when you visit this website to achieve the following purposes: verify users, remember user preferences and settings, determine the popularity of content, analyze website traffic and trends, and generally understand the online behavior and interests of website users, such as the specific website areas you visit and use. The product or service purchased. Cookies are also used to help improve your browsing speed on this website. We also cooperate with third-party websites. When you visit a third-party website that cooperates with CARMAX, we will also use cookies and other similar technologies to record identification information and social situation category information. For example, interests, lifestyle labels, consumption patterns, etc. CARMAX collects these data to make this website and products more in line with the interests and needs of users, and to improve the quality of services we provided.  

Most browsers are initially set to accept cookies. You can also set your computer to reject cookies or warn you when you receive cookies. When you visit this website and refuse to accept cookies, you may not be able to browse some of the website content or receive personalized information. In addition, we will continue to improve the practice of promoting this website. In order to help us achieve this goal, we may determine where you clicked to enter this website to analyze the level of exposure of our website on the Internet.  

Information about your computer, such as IP location (the number assigned to use when your computer connects to the Internet), information about the browser you use, information about the operating system, etc., may also be collected and actively link to your basic personal information. This is to ensure that our website can provide visitors with the best browsing experience, and these data are the most effective source of information. Finally, we will add the information provided by the third party to your information. We do this to provide products and services that meet your needs better.

Amendment Statement

CARMAX reserves the right to change or amend this "Privacy Policy" at its sole discretion. We will post any new announcements here and recommend that you check back frequently to keep up with the latest information. CARMAX will take reasonable measures in compliance with the latest regulations at any time. 

 You are free to choose whether to provide your personal information. If you do not want to provide your personal information or provide incorrect or incomplete information, CARMAX will not be able to contact you, respond to your opinions or needs, or provide related customer services. Sorry for the inconvenience caused.